Frequently Asked Questions

Welcome to the AEtools.pk FAQ page. Here you'll find answers to the most commonly asked questions about ordering, shipping, payments, returns, and our products.

1. Are your products genuine?

Yes. We are committed to offering genuine and quality-assured products sourced from trusted manufacturers and authorized suppliers.

2. Which brands do you offer?

We offer a wide range of trusted brands, including INGCO, TOTAL, Smartec, Wadfow, Hyundai, and other reliable manufacturers. Our product range continues to grow to meet our customers' needs.

3. Do you deliver all over Pakistan?

Yes. We provide nationwide delivery across Pakistan through reliable courier services.

4. How long does delivery take?

Delivery usually takes:

  • Major Cities: 2–3 Business Days
  • Other Areas: 3–5 Business Days

Delivery times may vary during public holidays or due to courier delays.

5. What payment methods do you accept?

We currently offer:

  • Cash on Delivery (where available)
  • Bank Transfer
  • Other secure payment methods (as available at checkout)

6. Can I return a product?

Yes. If the product qualifies under our Return & Refund Policy, you may request a return within the specified return period.

Please visit our Refund Policy page for complete details.

7. Do your products come with a warranty?

Warranty depends on the manufacturer and the specific product. Warranty information is mentioned on the product page whenever applicable.

8. How can I track my order?

Once your order is shipped, you will receive tracking details via WhatsApp, SMS, or email (depending on the available contact information).

9. Can I cancel my order?

Yes. Orders may be cancelled before they are dispatched. Once shipped, cancellation may no longer be possible.

10. How can I contact AEtools.pk?

You can contact us through:

  • WhatsApp
  • Email
  • Contact Form on our website

Our support team will be happy to assist you during business hours.

Still Need Help?

If your question is not listed here, please visit our Contact Us page or reach out to our customer support team.

AEtools.pk – Power Every Project